Privacy Policy

1.1. Personal information we receive directly from you.

• Data you provide to us such as name, email address, telephone number, or any other information you may disclose when you contact us by emails, phone calls, mail or any other means. We use this data to process your request, respond to queries and in the event that follow-up questions arise.

• Access server logs/server log files. This includes the name of the retrieved website, file, date and time of retrieval, amount of data transferred, notification of successful retrieval, browser type and version, the user's operating system, referrer URL (the previously visited page), IP address and the requesting provider. We use the log data only for statistical evaluations for the purpose of operation, security and optimization of the offer. However, we reserve the right to subsequently check the log data if there is a justified suspicion of illegal use on the basis of concrete evidence.

1.2 Personal information we might receive indirectly from other sources.

• Cookies. Cookies are small text files placed by the website on your browser. Cookies store information about your visit to the website and they might contain certain identifiers. We use cookies to personalise content and ads, to optimise UX/UI purposes, to provide social media features and to analyse traffic to our website. We also share information about your use of our website with our social media, advertising and analytics partners. Our partners may combine this information with other data that you have provided to them or that they have collected as part of your use of the Services.
• Information from Google Analytics this may include data about you when you visit our website such as browser type and browser version, operating system used, device model, date of access, referrer URL (the previously visited page), host name of the accessing computer (IP address), time of the server request and cookies. We use this information for statistical purposes and we have implemented safeguard measures to protect your personal information.

2.1 Lawful basis.

We may rely on the following legal bases when collecting and processing your personal data under the GDPR:

• Where we have a legitimate interest to do so, provided that your rights do not override those interests;
• Where we have your consent; and
• Where required to comply with our legal obligations.

2.2 Purposes for which we will use your personal data.

The ways we use your personal data are as follows:

• To provide you with information, products and services;
• To process your requests, respond to queries and in the event that follow-up questions arise;
• As part of our efforts to keep our Services safe and secure;
• To undertake system or product development and to improve our Services and to ensure that they are presented in the most effective manner;
• To administer our Services and for internal operational, planning, audit, troubleshooting, data analysis, testing, research, statistical and survey purposes.

3.1 Disclosure of your data. We may share your information with selected third parties including:

• affiliates, business partners, suppliers and subcontractors for the purpose of offering the services you wish to use under this website;

• advertisers and advertising networks solely to select and serve relevant adverts to you and others with your consent;

• analytics and search engine providers that assist us in the improvement and optimisation of our site; and

• our group entities or subsidiaries

• in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets; and/or

• in response to a subpoena, warrant, court order, or as otherwise required by law.;

We do not have a list of all third parties we share your data with, as this would be dependent on your specific use of our website. However, if you would like further information about who we have shared your data with, or to be provided with a list specific to you, you can request this in writing to [email protected].

3.2 Sharing your data between the countries.

We may transfer your data to and and store it in countries outside of the EEA which do not offer an equivalent level of protection to your country. It may also be processed by staff operating outside of the EEA. In these cases, we ensure your data is treated securely, in accordance with this Policy and that appropriate safeguards are in place such as  SCCs  and/or International Data Transfer Agreements.

5.1 We will retain your data only for as long as is necessary to fulfil the purposes defined in this Policy and only for defined periods stated by applicable law.  We only access your data internally on a need to know basis, and we’ll only access or process it if absolutely necessary.

5.2 We will always delete data that is no longer required by a relevant law or jurisdiction in which we operate. We do this automatically, so you don’t need to contact us to ask us to delete your data.

5.3 Learn more about the retention periods for your data here.

• You have the right to ask us for copies of your personal information.

• You have a right to correct information we have about you which is incorrect, incomplete, inaccurate or outdated.

• You have the right to ask us to delete  your personal information where there is no good reason for us to continue to process it .

• You have the right to ask us to restrict the processing of your personal information in certain circumstances.

• You have the right to object to the processing of your personal information in certain circumstances.

• You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

Please contact us at [email protected] if you wish to make a request.

If you might have any questions, concerns and/or comments please let us know at [email protected].

If you feel that we have not addressed your questions or concerns adequately, or you believe that your data protection or privacy rights have been infringed, you can complain to a supervisory authority or other public body with responsibility for enforcing privacy laws.

Our supervisory authority is the UK Information Commissioner’s Office (“ICO”). To contact ICO please find the details below.

The ICO’s address:

Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk.